Privacy Policy

‍Privacy Policy

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Last Updated: January 16, 2026

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Introduction

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Gray Duck Roofing ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

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Information We Collect

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We collect information that you voluntarily provide to us when you:

• Submit contact forms
• Request service quotes
• Schedule restoration services

This information may include:

• Name
• Phone number
• Email address
• Physical address
• Description of service needs

Automated Information Collection

We use cookies and similar tracking technologies to track activity on our website and maintain certain information. We also use Google Analytics to help us understand how our website is being used.

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Collection of Phone Numbers

We collect your phone numbers only when you voluntarily provide them to us through our website forms.

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Use of Phone Numbers for SMS

We may use your phone number to send text messages for various purposes, including but not limited to appointment reminders, service updates, and responses to inquiries. The frequency of text messages may vary, but on average, we send approximately five text messages per month or in response to inquiries.

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Message and data rates may apply according to your service plan with your mobile carrier. You are responsible for any costs or fees associated with text message usage.

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Opting Out of SMS Messages

If at any time you wish to stop receiving SMS messages from us, you can opt out by:

• Texting STOP to opt-out
• Texting UNSUBSCRIBE to opt-out
• Texting CANCEL to opt-out
• Texting QUIT to opt-out

You may also text HELP for assistance.

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How We Use Your Information

We use the information we collect to:

• Respond to your service requests
• Schedule and provide restoration services
• Send you service quotes
• Communicate with you about your service needs

Information Sharing and Privacy of Phone Numbers

We do not sell your personal information, including phone numbers, to third parties. We respect your privacy and will not share your phone number with third parties unless required by law or with your explicit consent.

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Data Storage and Security

We implement reasonable security measures to protect your personal information. Contact form submissions are stored in our secure system with standard security protocols in place. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We retain customer information for up to 7 years unless otherwise required by law or requested by you.

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Your Rights and Choices

You have the right to:

• Request access to your personal information
• Request correction of your personal information
• Opt-out of SMS communications by texting STOP, UNSUBSCRIBE, CANCEL, or QUIT

Children's Privacy

We do not knowingly collect or maintain information from persons under 13 years old. If you are under 13, please do not use our website or services.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

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Contact Us

If you have questions about this Privacy Policy, please contact us at:

Gray Duck Roofing

606 11th Ave NW

Rochester, MN 55901

Ryan@grayduckroofing.com‍